Your Questions Answered
Frequently Asked Questions
Everything You Need to Know About Shopping at Wine Sip
What is Wine Sip?
Wine Sip is Lebanon’s premier online wine shop offering a curated selection of red, white, and rosé wines sourced from renowned vineyards worldwide.
Do you deliver wines across Lebanon?
Yes, we deliver wines to all locations across Lebanon, ensuring your order reaches you safely and on time.
What is the estimated delivery time for orders?
Our delivery times typically range from 1–3 business days within Lebanon. You’ll receive an email confirmation with tracking details after placing your order.
What payment methods do you accept?
Wine Sip accepts various payment methods, including credit cards, debit cards, and online payment gateways. All transactions are secure and encrypted.
Do you have a return or exchange policy?
We ensure quality in every bottle. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a resolution.
How can I track my order?
You can track your order using the tracking link provided in your order confirmation email. If you need assistance, feel free to contact our customer support.
Can I get personalized wine recommendations?
Yes! Our team is happy to assist you in finding the perfect wine based on your preferences, occasion, or meal pairing.
Are there discounts for bulk or corporate orders?
Yes, we offer special pricing for bulk and corporate orders. Contact us to learn more about our discounts and packages.
How do I store my wine after purchasing?
To maintain quality, store your wine in a cool, dark place with a consistent temperature. For optimal storage, keep bottles lying flat to prevent corks from drying out.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Contact our customer support team for assistance.
Does Wine Sip offer gift cards or special gifting options?
Yes! We offer gift cards and curated wine gift boxes for special occasions. Browse our gifting section to find the perfect present.